Frequently Asked Questions

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QUESTIONS ABOUT OUR PRODUCTS

If you have a different question, please ask away...

We don't, as it proves to be much more cost-effective to do the framing at the customer end. With most of our customers (over 20,000 of them) making multiple purchases, the additional costs of framing each print before shipping really add up quickly.

Very easy. In fact, we've written a brief framing guide which will help get you pointed you in the right direction.

They're a neutral, light grey with subtle lighting effects. Perfect to compliment ANY colour scheme.

We don't. With white backgrounds in portraiture, there's no contrast for highlights. This makes the artwork appear 'flat' (as white parts of an image are lost within the background) and the overall quality decreases. We tested many different tonal values and settled on the perfect light grey to maintain both contrast and quality.

We're sorry to say that we don't. We get lots of requests, but the process of making the artwork is pretty lengthy and very time consuming, so it means that we have to charge ridiculous amounts to make it work. We soon realised that it wasn't possible on a practical basis (as we have to essentially 'drop' everything else). Sorry about that.

We don't. We get asked a lot, but we're purely an exclusive retail outlet, selling our products directly to our customers via online channels. This allows us to always maintain our very high standards and attach exceptional customer service to our products.

QUESTIONS ABOUT DELIVERY

We've shipped over 50,000 orders via our Royal Mail Business Account. You're in good hands...

We dispatch orders every mid-morning, Monday to Saturday. Any orders placed after this will be made the same day and dispatched the following 'working' morning.

We ship all of our items using the First class service, via our Royal Mail business account:

United Kingdom : 1 - 3 days : FREE

We prepare and ship our prints using strengthened board backed envelopes and recycled reinforcing materials. We've successfully sent over 50,000 prints in this way.

Don't worry about a thing, we're always on your side. Send us a quick message over with your details and we'll look into it for you right away.

Don't worry about a thing, we suffer very little in the way of damage. We also take a very friendly, no nonsense approach to events 'out of our control'. As soon as it's convenient, get in touch with us with the details and we'll get it fixed for you right away.

Of course! If you have a problem then please just let us know, or if you change your mind (for any reason), please rest assured that we offer a no nonsense return for a refund option within 100 days of purchase.